Sessions

Shuttle Pick Up

Shuttle Pick Up

Projected Time: 4:30 pm – 4:30 pm

Don’t worry—we’ll pick you up outside of The Paramount and take you to the reception.
Reception at BridgePort BrewPub

Reception at BridgePort BrewPub

Projected Time: 5:00 pm – 7:00 pm

Join us for some light appetizers and drinks.
Shuttles Depart

Shuttles Depart

Projected Time: 7:15 pm – 7:30 pm

We’ll meet you outside BridgePort BrewPub and drive you back to the The Paramount.
Welcome

Welcome

Projected Time: 8:30 am – 8:45 am

We’re happy you’re here!
Experience Matters

Experience Matters

Projected Time: 8:45 am – 9:15 am

You know experience matters but what are you doing about it? Where do you start with a topic this big and what are the Top 3 Customer Experience areas to focus on? We’ll start our time together unpacking this fun topic, leaving you with some great takeaways that will lead not only to creating a winning and memorable customer experience program, but also leading into “customer success programs.” Yes—we just dropped a new trend on you!
Telling the Right Story

Telling the Right Story

Projected Time: 9:15 am – 9:45 am

When you communicate with your customers, whose story are you telling? It’s time to refocus your marketing on the person who matters most: your potential customer, not yourself.
Experience: Just Do It

Experience: Just Do It

Projected Time: 10:15 am – 11:00 am

Guest Speaker Andrew Meichtry, a Global Instructional Designer, will be joining us from Nike to discuss how he and his team create and implement customer experience on a global scale.
Round Table Discussions

Round Table Discussions

Projected Time: 11:30 am – 12:00 pm

Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"
Lunch

Lunch

Projected Time: 12:00 pm – 1:00 pm

We’ll enjoy lunch at The Elysian.
The S&*% We Hear

The S&*% We Hear

Projected Time: 1:30 pm – 2:00 pm

Perk up, sit up, and listen up as Beth and Leif lead this humorous, and possibly painful, session focusing on your frontline employees and the conversations they have with current and future customers. If you’ve ever wondered what your staff is saying when you’re not listening, this is the topic for you.
Marketing Campaign Analysis 2.0

Marketing Campaign Analysis 2.0

Projected Time: 2:00 pm – 2:45 pm

Join us for Marketing Campaign Analysis 2.0 to learn how Pivot has changed the thought process behind return on marketing expense tracking with new data, strategic analysis, and a web-based process.
Round Table Discussions

Round Table Discussions

Projected Time: 3:00 pm – 3:30 pm

Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"
Visual Experience: Designing for Humans

Visual Experience: Designing for Humans

Projected Time: 3:30 pm – 4:00 pm

Humans are complex creatures. Let’s dive into our creative psyche and how that effects the way we engage with brands.
Adjourn

Adjourn

Projected Time: 4:00 pm – 4:00 pm

Shuttle Pick Up

Shuttle Pick Up

Projected Time: 5:15 pm – 5:30 pm

We’ll meet you outside of The Paramount and drive you to Pivot.
Client Event at Pivot

Client Event at Pivot

Projected Time: 6:00 pm – 8:00 pm

Join us for fun, food, music and more!
Shuttles Depart

Shuttles Depart

Projected Time: 8:00 pm – 8:30 pm

Welcome

Welcome

Projected Time: 8:30 am – 8:45 am

We’re happy to see you again!
CEX In a Digital World

CEX In a Digital World

Projected Time: 8:45 am – 9:15 am

The customer is still the customer whether in the physical or digital world. Are we giving the same experience in both? We'll dive into a few key digital touch points that will enhance your CEX and leave your customers virtually impressed. Get it? Virtual?
Experience You Can Taste

Experience You Can Taste

Projected Time: 9:15 am – 10:15 am

Guest Speaker Chef John will be joining us from Plaza Del Toro, Tasty n Alder and Tasty n Sons.
The Next Best Thing to a Crystal Ball

The Next Best Thing to a Crystal Ball

Projected Time: 10:30 am – 11:00 am

You’ve heard that a nearby community is underserved and residents yearn for a better customer experience. But how do you know for sure? Pivot’s research team will present case studies of recent new market assessment surveys and how results were used to make “go” and “no-go” decisions.
Proving Local

Proving Local

Projected Time: 11:30 am – 12:00 pm

We like to tell our customers we are local, but how do we prove it? This session looks at different methods for doing what the Pivot team has come to call “proving local.”
Food Carts Lunch

Food Carts Lunch

Projected Time: 12:00 pm – 1:15 pm

Round Table Discussions

Round Table Discussions

Projected Time: 1:30 pm – 2:00 pm

Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"
Creative Thinking for Mental Ruts

Creative Thinking for Mental Ruts

Projected Time: 2:00 pm – 2:30 pm

Marketing can get stale and dry quickly—we've all experienced it. Spice up your marketing with a little dash of creative thinking. Case studies paired with tips and tricks will inspire you to push your company's boundaries.
Round Table Discussions

Round Table Discussions

Projected Time: 2:45 pm – 3:15 pm

Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"
Where Do We Go From Here?

Where Do We Go From Here?

Projected Time: 3:15 pm – 3:45 pm

So, what’s next for your company? In this session, we cover the key takeaways from all the presentations and discuss how Pivot can help you get where you want to go.
Bringing it Home

Bringing it Home

Projected Time: 3:45 pm – 4:15 pm

Closing thoughts
Cocktail Hour

Cocktail Hour

Projected Time: 4:15 pm – 5:30 pm

After the final session, join us for a cocktail hour just outside the ballroom to celebrate a great week of learning, networking, and fun.

Venues

 

Paramount Hotel

Client lodging: Sept 19th-21st
808 SW Taylor St, Portland, OR 97205

503-223-9900

Click here to learn more

 

Pivot Office

Evening reception: Sept 19th
7405 SW Tech Center Drive, Suite 140, Portland, OR 97223

503-608-7810

Click here to learn more

 

Elysian Ballroom

Event space: Sept 20th and 21st
918 SW Yamhill St, Portland, OR 97205

Click here to learn more

Registration

Please complete registration to join us at Pivot Forward

A one-time $300 registration fee will be billed at a later time.
Agenda subject to change.