Don’t worry—we’ll pick you up outside of The Paramount and take you to the reception.

Join us for some light appetizers and drinks.

We’ll meet you outside BridgePort BrewPub and drive you back to the The Paramount.

We’re happy you’re here!

You know experience matters but what are you doing about it? Where do you start with a topic this big and what are the Top 3 Customer Experience areas to focus on? We’ll start our time together unpacking this fun topic, leaving you with some great takeaways that will lead not only to creating a winning and memorable customer experience program, but also leading into “customer success programs.” Yes—we just dropped a new trend on you!

When you communicate with your customers, whose story are you telling? It’s time to refocus your marketing on the person who matters most: your potential customer, not yourself.

Guest Speaker Andrew Meichtry, a Global Instructional Designer, will be joining us from Nike to discuss how he and his team create and implement customer experience on a global scale.

Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"

We’ll enjoy lunch at The Elysian.

Perk up, sit up, and listen up as Beth and Leif lead this humorous, and possibly painful, session focusing on your frontline employees and the conversations they have with current and future customers. If you’ve ever wondered what your staff is saying when you’re not listening, this is the topic for you.

Join us for Marketing Campaign Analysis 2.0 to learn how Pivot has changed the thought process behind return on marketing expense tracking with new data, strategic analysis, and a web-based process.

Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"

Humans are complex creatures. Let’s dive into our creative psyche and how that effects the way we engage with brands.

We’ll meet you outside of The Paramount and drive you to Pivot.

Join us for fun, food, music and more!

We’re happy to see you again!

The customer is still the customer whether in the physical or digital world. Are we giving the same experience in both? We'll dive into a few key digital touch points that will enhance your CEX and leave your customers virtually impressed. Get it? Virtual?

Guest Speaker Chef John will be joining us from Plaza Del Toro, Tasty n Alder and Tasty n Sons.

You’ve heard that a nearby community is underserved and residents yearn for a better customer experience. But how do you know for sure? Pivot’s research team will present case studies of recent new market assessment surveys and how results were used to make “go” and “no-go” decisions.

We like to tell our customers we are local, but how do we prove it? This session looks at different methods for doing what the Pivot team has come to call “proving local.”

Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"

Marketing can get stale and dry quickly—we've all experienced it. Spice up your marketing with a little dash of creative thinking. Case studies paired with tips and tricks will inspire you to push your company's boundaries.

Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"

So, what’s next for your company? In this session, we cover the key takeaways from all the presentations and discuss how Pivot can help you get where you want to go.

Closing thoughts

After the final session, join us for a cocktail hour just outside the ballroom to celebrate a great week of learning, networking, and fun.