The Customer Journey

PIVOT FORWARD IS PIVOT’S BIENNIAL CLIENT EVENT FOR NETWORKING, LEARNING, AND LAUGHING!

2019 will mark Pivot’s eighth Forward conference, which is now a biennial event (that’s every two years, grammar wonks). Each Pivot Forward conference features sessions on marketing (digital and traditional), customer experience, research, web trends, social media, and more.

Speakers include members of the Pivot team and guest speakers from inside and outside of the broadband industry. We also have a ton of FUN, with excursions to some of Portland’s best places for food and entertainment. There’s also ample time to discuss the topics on your mind with colleagues from the industry, all wrapped into an easy-going three-day schedule.

The theme for 2019’s Pivot Forward conference is the Customer Journey. Our sessions will explore the various touch points of a customer navigating the services and products offered by companies in the broadband world. Attendees will come away from the sessions with valuable insight and tools to improve the journey they offer their customers.