

Sessions
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9/19
Tuesday Tues
5:00 PM Reception: Bridgeport Brewpub and Brewcycle -
9/20
Wednesday Wed
8:30 AM Sessions Begin: The Elysian Ballroom -
9/21
Thursday Thur
8:30 AM Sessions Begin: The Elysian Ballroom
Experience Matters
Experience Matters
Projected Time: 8:45 am – 9:15 am
You know experience matters but what are you doing about it? Where do you start with a topic this big and what are the Top 3 Customer Experience areas to focus on? We’ll start our time together unpacking this fun topic, leaving you with some great takeaways that will lead not only to creating a winning and memorable customer experience program, but also leading into “customer success programs.” Yes—we just dropped a new trend on you!
Round Table Discussions
Round Table Discussions
Projected Time: 11:30 am – 12:00 pm
Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"
The S&*% We Hear
The S&*% We Hear
Projected Time: 1:30 pm – 2:00 pm
Perk up, sit up, and listen up as Beth and Leif lead this humorous, and possibly painful, session focusing on your frontline employees and the conversations they have with current and future customers. If you’ve ever wondered what your staff is saying when you’re not listening, this is the topic for you.
Round Table Discussions
Round Table Discussions
Projected Time: 3:00 pm – 3:30 pm
Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"
CEX In a Digital World
CEX In a Digital World
Projected Time: 8:45 am – 9:15 am
The customer is still the customer whether in the physical or digital world. Are we giving the same experience in both? We'll dive into a few key digital touch points that will enhance your CEX and leave your customers virtually impressed. Get it? Virtual?
The Next Best Thing to a Crystal Ball
The Next Best Thing to a Crystal Ball
Projected Time: 10:30 am – 11:00 am
You’ve heard that a nearby community is underserved and residents yearn for a better customer experience. But how do you know for sure? Pivot’s research team will present case studies of recent new market assessment surveys and how results were used to make “go” and “no-go” decisions.
Round Table Discussions
Round Table Discussions
Projected Time: 1:30 pm – 2:00 pm
Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"
Round Table Discussions
Round Table Discussions
Projected Time: 2:45 pm – 3:15 pm
Choose from multiple sessions and get the opportunity to learn and share with your peers. Topics include "The Changing Video Landscape," "B2B Marketing," "Getting the Right Message Heard in a Digital World," "Geography-Based Marketing," "How Do You Prove Local?" and "Focused on CEX?"
Venues
Registration
Please complete registration to join us at Pivot Forward
A one-time $300 registration fee will be billed at a later time.
Agenda subject to change.