The Customer Journey
PIVOT FORWARD IS PIVOT’S BIENNIAL CLIENT EVENT FOR NETWORKING, LEARNING, AND LAUGHING!
2019 will mark Pivot’s eighth Forward conference, which is now a biennial event (that’s every two years, grammar wonks). Each Pivot Forward conference features sessions on marketing (digital and traditional), customer experience, research, web trends, social media, and more.
Speakers include members of the Pivot team and guest speakers from inside and outside of the broadband industry. We also have a ton of FUN, with excursions to some of Portland’s best places for food and entertainment. There’s also ample time to discuss the topics on your mind with colleagues from the industry, all wrapped into an easy-going three-day schedule.
The theme for 2019’s Pivot Forward conference is the Customer Journey. Our sessions will explore the various touch points of a customer navigating the services and products offered by companies in the broadband world. Attendees will come away from the sessions with valuable insight and tools to improve the journey they offer their customers.
Pivot Forward explores the customer journey through distinct "Acts," over the two day agenda, outlining their role in the overall customer experience. Specific ideas and tactics will be offered to improve the journey.
Tuesday Tues5:30 PM Reception: Kimpton Hotel Monaco Portland
Wednesday Wed8:30 AM Sessions Begin: The Elysian Ballroom
Thursday Thur8:30 AM Sessions Begin: The Elysian Ballroom
Act 1: The Journey Begins
Projected Time: 9:00 am – 11:30 am
The First Encounter
Checking You Out
Act II: Critical Moments
Projected Time: 12:30 pm – 3:00 pm
The Phone Call
The Office Visit
Order or Disorder?
Act III: Where the Rubber Hits the Road
Projected Time: 3:15 pm – 5:00 pm
On Whose Schedule?
You’ve Got a Customer!
Act IV: Keeping In Touch
Projected Time: 9:00 am – 12:00 pm
Pros at Proactivity
Hi, My Name Is Bill
Measuring ongoing customer satisfaction
Act V: Have a Nice Life
Projected Time: 1:00 pm – 4:00 pm
And Then, Something Happened!
Serve Us with Service
Sept 17th – 19th
808 SW Taylor St, Portland OR 97205
Block Code: PIVOTBook Now
Sept 17th – 19th
918 SW Yamhill St, Portland, OR 97205
Kimpton Hotel Monaco Portland
506 SW Washington St
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